24/7 Cruise Support & Assistance
Our dedicated support team is available around the clock to assist you
Get help with new reservations, modifications, or cancellations of your cruise bookings.
Questions about dining, excursions, amenities or special requests? We have the answers.
Having trouble with our website or mobile app? Our tech team can help resolve any issues.
Immediate assistance for urgent matters related to your cruise experience.
We're here to help 24 hours a day, 7 days a week
Welcome to the Royal Caribbean Help Desk! Whether you're planning your dream cruise, onboard experiencing the adventure of a lifetime, or just back from your voyage, we’re here to assist you every step of the way. Below, find answers to common questions, quick solutions, and ways to get in touch with our support team.
Booking & Reservations: Need help modifying your booking, adding guests, or upgrading your stateroom? Visit "Manage My Cruise" on our website or contact our reservations team.
Travel Documents: Ensure you have a valid passport (if required) and check visa requirements for your destinations.
Beverage & Dining Packages: Pre-book specialty dining, drink packages, and shore excursions for the best deals.
Wi-Fi & Connectivity: Stay connected with VOOM, our high-speed internet. Purchase a package before sailing for discounts.
Stateroom Requests: Need extra towels, pillows, or have maintenance issues? Contact Guest Services on the ship.
Medical Emergencies: Visit the Medical Center for assistance. For urgent concerns, notify any crew member immediately.
Lost & Found: Left something behind? Report it via our Lost & Found form on our website.
Feedback & Complaints: Share your experience with us—we value your feedback to enhance future cruises.
Loyalty Programs: Enroll in the Crown & Anchor Society to earn rewards on future sailings.
Phone Support: Call 1-800-398-9819 (US) or your local Royal Caribbean office.
Live Chat: Available on our website for instant help.
Social Media: Reach out via Facebook, Twitter (X), or Instagram for quick responses.
✔ Download the Royal Caribbean App for daily schedules, deck maps, and onboard account tracking.
✔ Arrive at the port at least 2 hours before departure for smooth check-in.
✔ Set up Onboard Spending Accounts to manage expenses easily.
We’re committed to making your Royal Caribbean experience unforgettable. If you need further assistance, don’t hesitate to reach out—we’re here to help!